Health is complicated. We’ve got answers.

1. Register – Set up an account by providing your name, email, and password.
2. Complete medical questionnaire – Answer a few medical questions that will be reviewed by a healthcare provider.
3. Schedule and pay for your telehealth visit – Finish checking out and provide payment information.
4. Connect with a provider – Conduct a telehealth consultation from the comfort of your home and request a prescription if the treatment is right for you.
5. Receive a prescription – If approved, your prescription will be delivered directly to your door.

After registering, you will be asked to complete an online medical assessment to provide more information about your medical history, medical conditions, and any medications you are currently taking.

Next, one of our Doctors or Nurse Practitioners will conduct a video, audio, or digital consultation. He or she will review the medical information you provide to determine whether a prescription is appropriate for you.

If approved, your prescription will be sent to the pharmacy for review. If necessary, a pharmacist will contact you before dispensing your medication. Otherwise, your order will be packaged and shipped directly to you.

All states require some interaction between a healthcare provider and patient in order to prescribe a medication, however regulations governing the type of interaction or consultation differ from state to state. Depending on the state where we are shipping your medication, you will be required to have one of three types of consultations: audio, video or digital consultation.

In all cases, the process is simple and easy to follow. Once a prescription is approved, we process payment and your medication will be safely and discreetly shipped to you.

If your state requires a telehealth video or audio consultation, you will be directed to schedule a visit by choosing from a list of healthcare providers who are licensed in your state.

You will receive an email with a link to join the telehealth visit. At the scheduled time, click on the link directly in the email or log in to your account and click “Start Visit”. Once you have logged in, you will be in the waiting room until the scheduled start time. The provider will review the medical information you provided, verify important medical information, and address any specific questions you may have.

If you need to reschedule, you can do so in your account by clicking “Reschedule” to select a different date and time. If you have any questions or issues, please contact us.

Note: If your state requires a video or audio consultation, you must complete it for your prescription to be processed.

If your state requires a digital consultation, you’re able to interact with one of our licensed healthcare providers without an audio or video interaction. If you are in a state that allows for this type of interaction, you will be asked to answer a number of questions about your medical history online and a healthcare provider licensed in your state will review your responses to determine whether or not a prescription is appropriate for you.

After completing checkout, you will be directed to select a provider from the available list to review your information. Our providers generally review your medical file within 24 hours. If necessary, they will follow up by email or phone to determine if a prescription is right for you.

Your visit with a provider happens in a web browser. For the best experience possible, we recommend using the following browsers.

• MAC OS: Safari is recommended, Chrome and Firefox are also supported
• iOS: Safari is the only browser supported
• WINDOWS: Chrome is recommended, Firefox and Edge are also supported
• ANDROID: Chrome is recommended, Firefox is also supported

If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings. 

MAC OS

Safari is recommended

• Upper-left top menu > Safari > Preferences > Websites tab
• In the left pane, select Camera, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• In the left pane, select Microphone, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• Close the Preferences panel to save changes. 

Chrome

• Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

Firefox

• Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

iOS

Safari is the only browser supported on iOS

• Settings App > Safari > scroll down to ‘Settings for Websites’…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

WINDOWS

Chrome is recommended

• Stacked dots menu in upper right > Settings > Advanced > Content Settings…
• Camera: ‘Ask before accessing’
• Microphone: ‘Ask before accessing’

Firefox

• Gear in the upper right of window > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

ANDROID

Chrome is recommended

• Stacked dots menu icon > Settings > Site Settings… 
• Camera: ‘Ask first’
• Microphone: ‘Ask first’

Firefox

• Settings App > Apps and App Permissions > Firefox > Permissions
• Toggle on Camera and Microphone
• Restart Firefox

If your prescription is approved after the medical consultation, it is sent electronically to the pharmacy using HIPAA-compliant encrypted software.

You do not need an existing prescription. One of our US-licensed Doctors or Nurse Practitioners will review your medical history to determine whether the prescription you’re ordering is appropriate for you. Once approved, we will process payment and ship your prescription directly to you.

No. BosleyRx does not charge a consultation or processing fee if we fulfill your prescription. The consultation and prescription processing costs are included in the price of your prescription. We aim to keep these costs to a minimum and pass the savings on to you.

No, the patient must complete the online diagnostic medical assessment. Our system collects a complete patient medical history for your Doctor or Nurse Practitioner to make a diagnosis and prescribe a treatment. We need to obtain this information directly from the patient.

Yes, you may choose to have your prescription filled at another pharmacy at any time; however, there will be a $120.00 processing fee. In most cases at UpScript, the cost of the consultation and prescription processing by our pharmacy is built into the cost of the medicine. When a customer chooses to have their prescription filled elsewhere, we must separate those costs.

We accept credit cards, debit cards, prepaid cards, and flexible spending account (FSA) cards.

BosleyRx or Bella Brands will appear on your credit card statement. If you have any questions please call 844-723-3103.

No. At this time we require payment at the time of service. Forms of acceptable payment are listed in the answer above.

Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HSA cards as forms of payment.

How do I reorder?

Reordering is simple!

Step 1: Log in to your account using your Email and Password.
Step 2: Verify your Billing, Shipping, and Payment information.
Step 3: Confirm the medication you are reordering.

Can I set up auto-refill?

Yes! If the prescription you have requested is eligible, you will have the opportunity to enroll in auto-refill during checkout or at a later time under the AutoRefill tab within your account.

Note: Certain products that are prescribed for regular use will automatically enroll you in the auto-refill program. The receipt page will indicate enrollment. You may cancel the auto-refill enrollment at any time under the AutoRefill tab within your account or by contacting Customer Service.

Per FDA regulations, prescription medication may not be returned once it is sent from the pharmacy. If you have any questions about the medicine you have received, please contact us. You may also email the pharmacy or the Doctor or Nurse Practitioner directly using our secure email system by logging in to your account. The secure email system assures your privacy.

If you believe you have received an incorrect medication, please do not take the medication and contact Customer Support immediately.

What if my package is damaged or compromised when I receive it?

In the event you have received your package damaged or compromised, please contact the pharmacy at the number provided on the prescription label.

BosleyRx is available in all 50 states and the District of Columbia.

In case of a medical emergency, please contact your local Physician or hospital for immediate care. Do not rely on your online Doctor or Nurse Practitioner for emergency medical care.

Your privacy is important to us. Prescriptions are sent electronically to our pharmacy using HIPAA-compliant encrypted software. Prescriptions are processed by our licensed, closed-door pharmacy and are shipped in discreet packaging.

We ship using FedEx and USPS Express envelopes, and the return address on the envelope will display the name and address of the pharmacy that shipped your product. The label will not reference the contents of the package.

Because we sometimes require an adult signature upon delivery, many of our customers choose to ship their order to a work address where someone age 18 or over is available to sign for the package.